Build Better Donor Relationships Through Communication

Learning how to best communicate with your donors is vital to the success of your nonprofit organization.

Good communication is key to any great relationship – and that includes those between nonprofits and their donors.

Engaging with your donors on a consistent basis is one of the most important things your nonprofit can do to build sustainable growth.

We put together a set of Donor Communication Best Practices across social media, in-person meetings, email, events, and video to help you make deeper connections with your donors – download it today to get started.


How To Put These Donor Communication Best Practices To Work

You’ve read through the best practices and even jotted down notes in the document about how to apply them to your organization’s fundraising strategy – now what?

It’s time to look at what you’re currently doing – or not doing – to connect with your donors and see what you can add, keep, or improve. The best way to do this is by conducting an internal audit of all of your communications channels, from social media and email to stewardship and appeals. How are they performing? What’s working? And what isn’t? 

Be sure to look at the numbers, and don’t just go by your gut feelings. Have you been meeting your key performance indicators? Look at the analytics available on your social media platforms to see how many people engage with your posts and if your audience has grown over time. Review your open and clickthrough rates for your email campaigns. And take a look at how many donations have come in during specific fundraising campaigns or appeals. You could also conduct an informal phone survey with your most trusted donors, board members, or volunteers and ask their opinion about your outreach efforts. 

In addition, you should conduct a competitor analysis of similar organizations in the area, or even nonprofits around the world that you admire, to see what they are doing. Read through their recent social media posts, sign up for their email or mailing lists, or ask friends and family if they have had experience with these other organizations. Again, look at what seems to be working for them, and what doesn’t.

Next, combine this internal and external research with the best practices and tips presented in this free resource to develop a donor communications plan for your organization. Set goals and measurable objectives – plus those KPIs – as well as list out tactics you plan to implement, and how. Don’t forget to include a timeline as well as who will be responsible for putting each task into action!

Finally, implement your new communications plan across all of your outreach efforts and channels. Check back in on the best practices document above whenever you need it, and be prepared to take your donor communications to the next level.

Plus, don’t forget to use Donorbox’s donor profile – including the Moments feature – to track your donor communications and ensure you are implementing all of your new strategies with every supporter.

Next, it will be time to repeat the entire process over again! Audit your current plan and tactics, check in on your competitors, review the best practices, and continue to plan for the future. You’ll be building better donor relationships in no time!   


About Donorbox

Donorbox aims to provide nonprofits with simple, effective tools to manage their fundraising activities, form better relationships with their donors, and build sustainable growth for their organization.

As one of the industry’s top fundraising platforms, Donorbox offers a variety of products, including donate buttons, embedded fundraising forms, custom fundraising pages, Text-to-Give, Peer-to-Peer, crowdfunding campaigns & more.

Donorbox is free to sign up, with no contracts and no montly fees. Along with the lowest processing fees in the industry, we have all the tools you'll ever need to get your mission from start to sustainability to success!